Exchange Program

Upon receipt of a purchase order, a “Exchange Unit” will be sent, as stipulated in our written quotation. The purchaser will be invoiced for the cost of the “Exchange Unit”, plus a “Core Deposit” to secure the return of an old “Core Unit” to us. Upon reception of the “Old Core”, if the unit meets our “Core Return Criteria”, a full or partial credit note or refund, for the “Core Deposit” will be issued to the purchaser.

The Exchange unit will include all the parts shown, or described in the manufacturer’s parts manual. If some fittings, hoses or accessories are shown in the manual, they will be included as well, with our exchange unit.

Any fitting, hose, etc not thus shown as part of the assembly sold, will not be provided.

Core Return Criteria

a) It is not an option for the purchaser to keep the “Old Core” by paying the “Core Deposit” unless agreed by the manufacturer at the time of order. An “Old Core” must always be returned.

b) The “Old Core” must carry the same part number, or, subject to approval of the manufacturer, the unit may be a substitute of the Exchange unit purchased.

c) Unit must be returned complete as per the “Exchange Unit” received, unopened, within 30 days from the date of purchase. If the “Core Unit” is returned disassembled, 10% of the “Core Credit” will be retained.

d) Any items initially installed on the unit purchased that are found to be missing on the returned “Core Unit” and/or non-reusable parts, such as: main housing, covers, pump heads, accessory pumps, servo controls, trunnions and physically damaged electro-mechanical devices such as probes, sensors and solenoids will be deducted from the “Core Deposit”.